We want you to be completely satisfied with your purchase. If for any reason you're not, please return the item within 30 days for a full refund or exchange.
Return Conditions:
New and Resalable Condition: The product must be returned in its original, unopened condition with all tags, labels, and accessories.
Return Authorization Number (RA): To process your return, please obtain an RA by contacting our customer support.
Restocking Fee: A 15% restocking fee will be applied to returned products.
Shipping Costs:
Return Shipping: You are responsible for return shipping costs unless the product is damaged or defective.
Original Shipping: Shipping and handling charges paid on your order, including expedited shipping, are non-refundable unless the product is damaged or defective.
Exceptions:
Custom Orders: Custom-made products cannot be returned.
Hygienic and Used Products: For health and safety reasons, hygienic and used products cannot be returned. This includes items like toileting products, shower chairs, mattresses, slings, bathroom products, body braces, eggcrate cushions, wheelchair cushions, stockings, splints, and products that come into contact with the body.
Damaged or Defective Products:
If your order arrives damaged or defective, please contact us immediately. We'll promptly resolve the issue.
