Contact Us
Call Us
Call us 9-5 EST Monday - Friday, weekend leave voicemail & we will be in touch asap.
Available 7 days a week.
Text Us
Available 7 day a week.
Cleveland HME Showroom
Part of the NextGen HME brand
Resources
Track order
Types of Shipping
Returns
Blogs
FAQs
White Glove Service
Track your order
For assistance, reach out to us using the above options.
Return Request
Standard Return Request Conditions
- 25% restocking fee + customer pays shipping.
- MUST BE IN ORIGINAL BOX
- 30 day returns.
ALL RETURNS MUST BE REQUESTED THROUGH THIS CHANNEL.
For assistance, reach out to us using the above options.
Authorized Dealers: dedicated support for the following prime vendors.
byAcre Customer Support
Contact us for our very popular byAcre rollator brand.
Rehasense Customer Support
Contact us for our brand new power assist brand.
Kinetic Balance Adaptive Apparel US Customer Support
Contact us for our brand new power assist brand.
WHILL US Customer Support
For WHILL test drives, in home demos, and more questions, reach out to our expert staff. We have most models in our Cleveland, OH showroom.
FAQS
You can easily order by:
- ordering online at www.nextgenhme.com
- Call us at 216-406-4326 and a customer service rep will walk you through your purchase.
- Visiting our showroom 9-5 at 30590 Lorain Road, North Olmsted, OH, 44070
- Email us at sales @nextgenhme.com with your request / questions.
Yes! We work with multiple credible Nationwide service providers (such as WSR Solutions) to easily manage deliveries of all your DME/HME.
From Patient Lifts to Bariatric Power Wheelchairs, these companies can install and educate users and caregivers on the equipment, cleaning tips, support info, and more.
We also offer phone & video consultations with wheelchair experts (ATP + wheelchair users) to provide personalized guidance and answer all your questions.
We partner with WSR, a reputable DME contractor, to provide white-glove service for installation and setup.
At NextGen HME, we prioritize cyber security & user safety on our platform.
Our website is built with Shopify's secure platform to protect your data.
We offer free continental US shipping over $200.