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Support | Contact Us
Popular Questions
You can easily order by:
- ordering online at www.nextgenhme.com
- visiting our showroom by appointment at 19107 Old Detroit Road, Rocky River, OH.
- reaching out to John or Greg at sales@nextgenhme.com with your request / questions.
Yes! We work with multiple credible Nationwide service providers (such as WSR Solutions) to easily manage deliveries of all your DME/HME.
From Patient Lifts to Bariatric Power Wheelchairs, these companies can install and educate users and caregivers on the equipment, cleaning tips, support info, and more.
We also offer phone & video consultations with wheelchair experts (ATP + wheelchair users) to provide personalized guidance and answer all your questions.
We partner with WSR, a reputable DME contractor, to provide white-glove service for installation and setup.
At NextGen HME, we prioritize cyber security & user safety on our platform.
Our website is built with Shopify's secure platform to protect your data.
Billing & Financing
Typical orders will receive a tracking number 1-3 days after an order has been placed. We will send this to you via an email as well as within your account.
Head to the website, click top right > account > orders > tracking number.
We offer multiple financing methods on our website, seen as payment options at checkout.
Choose from
- Klarna
- Afterpay
- Affirm
- Care Credit *coming soon*
We also accept Google Pay, Apple Pay, & Paypal, which all have their own financing options. These will be displayed as other payment options at checkout.
We take all major
Ordering & Shipping
Standard Shipping refers to when the delivery company drops the parcel, or, often times pallet, in the street next to your home or apartment.
They will safely:
- deliver to your home
- unload with Lift Gate and Pallet Jack to offload items
- safely place them on the side of the curb for easy dismantle / removal.
❗Note❗- the moving / delivery company will always call you to schedule a delivery. This ensures you can properly move the item into a safe location. If you need assistance, you can get Threshold Delivery or White Glove service.
Learn more about White Glove Service on our website.
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