We work hard to make it easy for you to fully understand our products

Contact Us | FAQS | Support Videos

Contact Us Monday-Friday 9AM to 6PM EST | Weekend See Below

Call, email, or stop by

For weekend calls please leave us a message. We often will call you back over the weekend.

Email Us
sales@nextgenhme.com
Call Us
216-406-4326
Schedule appointment
19109 Old Detroit Road, Rocky River, OH, 44116
Weekend calls
440-871-2325
FAQ | Blogs | Articles

Resources

Blogs

From expert tips on selecting the right mobility aid to in-depth product reviews and guides on maintaining your equipment, we’re here to keep you informed and empowered.
Read Blogs

FAQs

Our FAQ section is packed with detailed information about our products, shipping options, returns, warranties, and more.
Read FAQs

Types of Shipping

We breakdown the common shipping method for types of products and locations, ensuring a smooth arrival.
Explore Shipping Methods

Track order

Keep track of your purchase with ease. Our Order Tracking Tool allows you to stay informed about the status of your shipment at any time.
Track your order

Returns

Your satisfaction is our priority. If you’re not completely happy with your purchase, our hassle-free returns process is here to help.
Return Request

White Glove Service

Take the stress out of setting up your new medical equipment with our White Glove Service. From delivery and installation to personalized setup and orientation, we ensure your equipment is ready to use from day one.
White Glove Service Overview
Customer Support

Your Team

Meet our small yet knowledgeable and supportive support team.

Greg Hastings

Chef | Outdoorsman 🌳🍳

Colton Miller

Fisherman | Car Enthusiast🐟🛻

John Hastings

Golfer | Dog Lover🐶⛳
Popular questions | Hours | Brands

FAQS

Here are some of the main questions we get on a day to day basis.

You can easily order by:

  • ordering online at www.nextgenhme.com
  • visiting our showroom by appointment at 1910 Old Detroit Road, Rocky River, OH.
  • reaching out to John or Greg at sales@nextgenhme.com with your request / questions.

Yes! We work with multiple credible Nationwide service providers (such as WSR Solutions) to easily manage deliveries of all your DME/HME.

From Patient Lifts to Bariatric Power Wheelchairs, these companies can install and educate users and caregivers on the equipment, cleaning tips, support info, and more.

We also offer phone & video consultations with wheelchair experts (ATP + wheelchair users) to provide personalized guidance and answer all your questions.

We partner with WSR, a reputable DME contractor, to provide white-glove service for installation and setup.

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