Shipping policy

 

Order Processing:

• Orders are typically processed within 1-2 business days (excluding weekends and holidays). Business days are defined as Monday through Friday.
• Processing time includes order verification, product assembly (if applicable), packaging, and shipment arrangement.
• During peak seasons, holidays, or promotional periods, processing times may be longer. We will make reasonable efforts to communicate any significant delays.
• Once your order is processed, you will receive a confirmation email.

Shipping Rates & Methods:

• Shipping rates are calculated at checkout based on the following factors:
  • Weight and dimensions of the package(s)
  • Destination address
  • Selected shipping method
• We offer the following shipping methods (availability may vary depending on location and product):
  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days

Shipping Carriers:

We utilize the following shipping carriers: UPS, USPS, FEDEX, DHL, WSR, and Jackson Moving (OH only)

• The specific carrier for your order will be determined based on the shipping method selected, the destination address, and other logistical factors.

Delivery Time:

• The estimated delivery time provided at checkout is an estimate and not a guarantee.
• Actual delivery times may vary due to factors beyond our control, such as:
  • Shipping carrier delays
  • Weather conditions
  • Incorrect address information
  • Remote or rural delivery locations
  • Lithium ion battery shipping delays
• We are not responsible for delays caused by the shipping carrier.
• If you experience a significant delay in receiving your order, please contact us so we can investigate the issue.

Order Tracking:

Check your tracking here: Order Tracker