Permobil is recalling the Speed Control Dial used with its SmartDrive MX2+ Power Assist Device due to potential safety hazards.
The affected timeline for the SpeedControl Dial is between August 17, 2023 -November 21, 2024.
Affected Models:
- Speed Control Dial components used with the SmartDrive MX2+ Power Assist Device
- MX2-3DCK/MX2-3DC wheelchairs
- Products sold between August 17, 2023 and November 21, 2024
The Issue:
- Continued drive: The Speed Control Dial does not fully stop the drive unit when rotated to the zero position.
- Involuntary movement: Unintended activation of the SmartDrive motor without intentional user input while the Speed Control Dial is at the zero position and the dial light is flashing in standby mode.
- Loss of power: When the Speed Control Dial is rotated forward from the zero position, SmartDrive motor movement is initiated, and then the Speed Control Dial unexpectedly shuts down.
- Failure to start driving: When the dial is rotated forward from the zero position, no SmartDrive motor activation occurs.
What to Do:
- Access the Recall Portal: Visit the Permobil website at: https://hub.permobil.com/smartdrive-scd-voluntary-field-action
- Enter Information: Provide your contact details and acknowledge receiving this notice.
- Obtain Replacement: Follow instructions to receive replacement Speed Control Dials.
Access Recall Portal
Visit the Permobil recall portal on their website: https://hub.permobil.com/smartdrive-scd-voluntary-field-action
Contact for Smartdrive Recall assistance:
- Permobil Technical Support: (800) 736-0925 (Mon-Fri, 8:00 AM - 5:00 PM CT)
- FDA MedWatch: Report adverse events online or by mail/fax (1-800-FDA-0178)
- NextGen HME: 216-406-4326, sales@nextgenhme.com (Support 7 days a week.)
