Top byAcre Questions, Answered Quickly
Carbon Ultralight vs. Overland? The Ultralight is for city and travel, the Overland is for all-terrain.
What is the weight capacity? 285 lbs.
Is it airline-approved? Yes, it's designed for travel.
How do I adjust the handle height? Press the button and slide it.
How do I fold it? Lift the seat and it folds right up.
How do the brakes work? Squeeze to stop, push down to lock.
Where can I find replacement parts? Contact us for all official byAcre parts.
What is the warranty? Lifetime on the frame. We handle all claims for you.
Does it come assembled? Yes, it's ready to use out of the box.
CALL: 216-400-5885
EMAIL: sales@nextgenhme.com
TEXT: 216-406-4326
SUPPORT: Call Support 9AM-6PM EST M-F, Weekend support leave voicemail
Top byAcre Rollator Questions
What is the difference between the Carbon Ultralight and the Carbon Overland?
The Carbon Ultralight is the world's lightest rollator, designed for urban environments and travel. It's perfect for navigating airports, shopping centers, and city streets. The Carbon Overland is an all-terrain model with durable pneumatic wheels built to handle uneven surfaces like gravel paths, grass, and cobblestones.
What is the weight capacity?
Both the byAcre Carbon Ultralight and Carbon Overland are built with a strong frame and have a maximum user weight capacity of 285 lbs.
How do I fold the byAcre rollator?
The byAcre is incredibly easy to fold. Simply lift the center of the seat, and the rollator will fold inward.
Where can I find replacement parts or accessories?
We can provide you with all official byAcre replacement parts and a full range of accessories, including organizer bags, backrests, and cane holders. Contact us directly for a quick and easy ordering process.
How do I use the brakes?
Squeeze the brake levers to slow down or stop. To lock the wheels for sitting or stability, push the levers down until you hear a click. To unlock, simply pull the levers back up.
Does it come pre-assembled?
Yes, your byAcre rollator arrives fully assembled. The box is actually shaped just like the rollator.
Simply unbox, unfold, adjust handle height, and you're ready to go.
What is the warranty?
byAcre offers a lifetime warranty on the rollator's frame, protecting against defects in materials and workmanship. Other components have a standard warranty. NextGen HME handles all warranty claims for you through our direct communication channel with byAcre.
Is the byAcre covered by American insurance? Medicare / Medicaid?
Short answer - no. There is no HCPC code to properly bill your insurance. A HCPC is required to provide accurate reimbursement.
However, you can get a
1. Get a prescription for a rollator
2. purchase the byAcre from nextgenhme.com
3. Send us the prescription to FAX 216-400-5885 or email sales@nextgenhme.com
4. Request our Insurance Reimbursement Receipt (we will list everything you bought, key info, and a HCPC miscellaneous code, such as E1399)
5. Provide all necessary information to your insurance representative for the potential for reimbursement.
Note: there are no guarantees' this will work.
Why Nextgenhme.com?
We are the byAcre US experts. Our team has hands-on experience with every model. They are one of our best selling product lines.
Showroom models: We have more showroom models in our beautiful retail store than any other US byAcre retailer!
We have a dedicated support line. We work directly with a byAcre rep to get you answers and solutions. Call on weekdays 9-6 EST. Weekend texting and call with voicemail.
We offer the best prices online. Unmatched service and unbeatable value.
